Job Opportunities with Masterkey

At Masterkey, our vision puts people at the center of property management, where the aim is to create environments to live well and enhance the wellbeing of people. We have been a trusted partner in condominium, residential and commercial management for 14 years, providing top-tier service from an energetic and enriching work environment.  We are seeking a Property Manager to enhance our successful property and lifestyle management operation.

Property Manager

Reporting to the Managing Director, the successful candidate will be the principal point of contact for association boards, owners and residents, overseeing day-to-day operations, maintenance and financial planning. This full-time role requires clear communication, confident presentation of reports and consistent follow-through on decisions and service commitments.

Job Description & Duties:
• Take responsibility for the day-to-day management of a designated portfolio in accordance with management agreements and delegated authority.
• Serve as the primary liaison with association boards, providing timely updates, advice and recommendations on operational matters.
• Prepare and present management reports to boards covering maintenance, outstanding matters, projects, financial performance and decisions required.
• Coordinate board meetings and annual general meetings, prepare agendas and supporting papers, attend and present as required, arrange for minutes to be recorded and track agreed actions to completion.
• Communicate professionally with owners and residents, issue maintenance and project notices and service interruption updates and respond to enquiries and complaints.
• Support the consistent application of association rules and policies, document concerns and refer matters requiring board direction or approval.
• Conduct scheduled property inspections, document condition and maintenance needs and monitor preventative maintenance and longer-term improvement plans.
• Obtain and evaluate contractor quotations, present recommendations for approval, review contracts and monitor contractor performance, work quality and completion dates.
• Work with the accounts team to prepare annual budgets, review financial reports and expenditure, monitor arrears and explain material variances to boards.
• Coordinate approved property improvement projects within agreed budgets and timelines, obtaining required approvals before committing expenditure.
• Coordinate necessary safety inspections and required licences and permits; monitor key dates for contracts, insurance and other property obligations.
• Coordinate insurance renewals and claims with boards, brokers and insurers; promptly report incidents that may give rise to claims and monitor outstanding matters.
• Maintain accurate property records, correspondence, meeting decisions and task updates in the property management system; follow through and escalate outstanding matters.
• Coordinate responses to urgent property incidents and participate in agreed after-hours emergency arrangements.

Qualifications, Skills and Experience:
• A relevant qualification in property management, business administration or a related field, or an equivalent combination of practical experience and training.
• Demonstrated experience in condominium management, property management or a comparable role involving committees, budgets and contractors.
• Ability to prepare clear written reports and confidently present information and recommendations to boards and groups of owners.
• Ability to understand budgets and financial reports, identify variances and work effectively with an accounts team.
• Strong interpersonal and client service skills, including handling complaints, managing competing expectations and resolving difficult situations professionally.
• Proven ability to manage multiple properties, prioritise work and follow tasks through to completion, with close attention to detail and quality.
• Ability to remain calm and exercise sound judgement when responding to urgent matters.
• Proficiency with Microsoft Office and property management systems.
• Relevant professional qualifications, such as a real estate licence, property management or project management designation would be an advantage.
• Commitment to professional development and a career in property management.
• Availability to attend occasional evening meetings and participate in agreed emergency coverage arrangements.
• A valid driver’s licence and own transportation.

Masterkey Management Ltd maintains a drug-free work environment and reserves the right to perform pre-employment criminal background checks and random drug tests.

Interested applicants should apply in writing and submit two professional written references to:
Ontru: Human Resources – Masterkey Management Ltd
91 Reid Street, Hamilton, HM 19
Or email hr@ontru.bm

All applications must be received no later than: October 30, 2026